When our platform, long trusted by care managers for closing clinical gaps, was tapped to support public sector programs, the opportunity was massive. But so was the challenge.
Instead of reinventing the wheel, we made a strategic choice: build on our care management foundation to serve case management needs—without breaking what worked.
A New Domain, Familiar Foundations
Public sector case management brought new complexity: clients instead of patients, multi-person cases, program-based enrollment, and social determinants like housing or food security at the center.
But the core intent—assess, coordinate, engage—remained the same.
Our design response?
Treat the system not as fixed, but as modular and extensible. Reuse what could scale. Redesign what couldn’t. And evolve the product, not fork it.
Designed for Reuse, Not Rework
We embraced modularity to avoid building siloed features:
Assessment, community resources, care protocol (and other type of activities) became shared.
Dashboards stitched together patient and case data—without duplication
This approach let us support both case and care management in one unified experience.
Outcome: A Platform That Grew with Us
The result was a scalable product line extension, launched with a public sector customer and quickly adopted by more counties—turning a design challenge into a new business vertical.
We learned that smart architecture and modular thinking didn’t just save time—they opened doors.
